Shipping policy
At GNT Racewear, we know how important it is to receive your racewear and teamwear safely and on time. We aim to process and dispatch all orders as quickly as possible while keeping customers informed throughout the process.
Australian Shipping
GNT Racewear ships Australia-wide using Australia Post and/or selected courier services.
Shipping costs are calculated and displayed at checkout based on the size, weight and destination of your order.
Where tracking is available, customers will receive tracking information once their order has been dispatched.
Order Processing
In-stock products are generally processed and dispatched within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next available business day.
During major promotions, new-season launches or particularly busy periods, processing times may be slightly longer.
Custom & Made-to-Order Products
Many GNT Racewear products are custom designed and manufactured specifically for each customer, including custom race suits, gloves, teamwear and other personalised products.
Production lead times vary depending on the product, design approval, order quantity and current production schedule.
Any production or delivery timeframe provided for a custom product is an estimate unless expressly confirmed otherwise in writing.
Shipping time begins once the completed product has been dispatched and is additional to the manufacturing lead time.
Estimated Delivery Times
Once dispatched, estimated delivery times within Australia will depend on the shipping service selected and the customer's location.
Metro areas will generally receive orders faster than regional, rural and remote locations.
Express shipping, where offered, does not reduce the manufacturing or production time of custom-made products. It only applies to the freight service after the order has been completed and dispatched.
Tracking Your Order
Where a tracked shipping service is used, tracking details will be provided to the customer after dispatch.
Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the parcel where required.
Depending on the delivery service and options selected, Australia Post may leave eligible parcels in a safe location or take them to a nearby Post Office when delivery cannot be completed.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
GNT Racewear is not responsible for additional freight charges or delays caused by incorrect or incomplete delivery information supplied by the customer.
If you notice an error in your delivery details, please contact GNT Racewear as soon as possible. We will make reasonable efforts to update the address before dispatch, however changes cannot be guaranteed once an order has entered the shipping network.
Authority to Leave
Where a customer or carrier authorises a parcel to be left without a signature, the parcel may be left in a safe location at the delivery address in accordance with the carrier's delivery procedures.
Customers should carefully consider whether Authority to Leave is appropriate, particularly for high-value custom racewear orders.
Delivery Delays
Once an order has been dispatched, delivery is handled by the nominated freight provider. Delays can occasionally occur due to circumstances such as weather, peak freight periods, regional delivery conditions or other events outside normal delivery schedules.
If your order appears to be significantly delayed, please contact GNT Racewear and we will assist with investigating the shipment with the carrier.
Nothing in this Shipping Policy excludes or limits any rights or remedies customers may have under the Australian Consumer Law. Australian consumer guarantees continue to apply to online purchases.
Lost or Missing Parcels
If tracking indicates that your parcel has not been delivered within a reasonable timeframe, please contact GNT Racewear so we can investigate the shipment with the relevant carrier.
Where a parcel is confirmed as lost in transit, GNT Racewear will work with the customer and carrier to determine the appropriate resolution in accordance with applicable consumer law and carrier arrangements.
Damaged Deliveries
If your order arrives damaged, please contact GNT Racewear as soon as possible after delivery.
Please retain the original packaging and provide photographs of:
- The external packaging
- The shipping label
- Any visible damage to the package
- The damaged product
This information may be required to lodge a claim with the freight provider.
Combined Shipments
Where an order contains both in-stock and custom-made products, GNT Racewear may hold the available items and dispatch the complete order together once all products are ready.
If you require available products to be shipped separately, please contact us. Additional shipping charges may apply.
Australian Consumer Law
This Shipping Policy operates alongside your rights under the Australian Consumer Law (ACL).
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.
Questions About Your Delivery?
If you have questions regarding your order, production timeframe, shipping or tracking, please contact GNT Racewear and include your order number and customer name so we can assist you as quickly as possible.